At lignolinkgame (accessible via www.lignolinkgame.com), we are committed to providing a transparent and compliant purchasing experience. This Refund & Return Policy details the conditions, statutory rights, and procedures governing order cancellations, returns, and refund requests for purchases delivered within Europe.
- Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In full accordance with European consumer protection legislation, customers residing in European jurisdictions maintain a statutory right to cancel or withdraw from their purchase without providing a reason:
Timeframe: You may exercise your right of withdrawal within 14 calendar days from the date on which you (or a designated third party) receive physical possession of the ordered merchandise.
Notification: To initiate a withdrawal request, you must notify our customer support desk via email at wooden@lignolinkgame.com before the expiry of the 14-day window.
Condition of Returned Items: Items returned under the 14-day statutory right of withdrawal must be unused, in their original condition, and packed securely within their original packaging. - Return Address & Shipping Procedures
If you decide to return a product pursuant to your statutory withdrawal right, please ship the parcel to our designated European return facility:
Designated European Return Address: XXX
Return Instructions: Prior to sending any physical shipment, please contact wooden@lignolinkgame.com to obtain your order return authorization and logistics instructions.
Return Transport Responsibility: Unless the item is verified as defective or damaged, customers are responsible for covering direct return shipping costs to our return hub. - Damaged, Defective, or Faulty Items (Simplified Resolution)
If your order arrives damaged, incomplete, or with physical defects, you are not required to physically mail back the damaged product. We maintain a simplified claim process:
Notification: Contact our support team via email at wooden@lignolinkgame.com within a reasonable period following receipt.
Evidence Submission: Provide your order reference number alongside clear photographic evidence demonstrating the defect or physical damage.
Remedy Options: Upon review and verification of the submitted visual evidence, lignolinkgame will immediately issue either a full order refund or dispatch a free replacement order, according to customer preference, without requiring the physical return of the item. - Shipping Timelines & Undelivered Orders
Standard Logistics: Orders are transported in coordination with international express carriers, including DHL, FedEx, and UPS Priority. Standard transit times across European destinations range between 5 to 10 working days.
Automated Tracking System: Automated tracking emails are sent directly to your registered email address at key logistics stages (order dispatch, transit hub processing, and local delivery assignment) to provide status updates.
Delayed Delivery Investigations: If an order exceeds the standard 5-to-10 working day delivery window, please inform us at wooden@lignolinkgame.com. lignolinkgame will launch an official tracer inquiry with the designated carrier. Depending on the verified findings of the carrier investigation, we will issue either a full refund or arrange a priority replacement shipment. - Refund Processing & Payment Methods
Once a refund is approved (following item inspection, photo verification, or lost-in-transit confirmation):
Processing Time: Refunds are processed within 3 to 5 working days of approval.
Original Payment Method: Refunds are credited strictly back to the original funding source used during the checkout process. This applies across all supported payment options, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Selected mainstream digital wallets utilized at checkout.
Posting Timeline: Depending on your financial institution or card issuer, the refunded funds typically reflect on your account statement within 5 to 10 business days after electronic issuance. - Customer Support Contact Information
For questions regarding returns, refunds, or order status assistance, please contact:
Brand Name: lignolinkgame
Website: www.lignolinkgame.com
Customer Support Email: wooden@lignolinkgame.com
Registered Business Address: XXX
European Return Hub Address: XXX
Telephone Contact: XXX
Support Service: Electronic supportdesk; messages are typically answered within 24 hours.